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All articles

Handling

General

9

Shipper: How can I check the status of my shipment?
Shipper: How can I contact the customer service team?
Shipper: What are the advantages of using Saloodo! as a shipper?
Shipper: What can I ship with Saloodo!?
Shipper: What differentiates Saloodo! from a regular forwarding marketplace?
Shipper: What is Saloodo!?
Shipper: Which countries does Saloodo! ship to?
Shipper: Who can ship with Saloodo!?
Shipper: Who is my contract partner?

Liability

11

Shipper: Any questions about the Saloodo! Cargo Insurance?
Shipper: Are my shipments insured?
Shipper: Do you have any questions about Saloodo! Cargo Insurance?
Shipper: How can I book the additional cargo insurance?
Shipper: How long does it usually take to process a claim?
Shipper: How much does the transport insurance cost?
Shipper: How must my goods be packed?
Shipper: I want to ship valuable goods. What are your policies?
Shipper: What are some examples of permitted goods?
Shipper: What is the Saloodo! Cargo Insurance?
Shipper: Who can I contact in the event of a claim?

Handling

5

Shipper: Can I change any details if my transport request has been already posted?
Shipper: Can I change details after I have booked an offer?
Shipper: Is it possible to retrieve documents from older shipments?
Shipper: What must be observed in case of damage?
Shipper: Who issues the bill of lading?

Usage

18

Shipper: Are Pick-up and Delivery times binding?
Shipper: Can I reactivate transport requests after they have expired?
Shipper: Can I save a transport request as a template?
Shipper: Does Saloodo! also offer customs clearance services?
Shipper: Does Saloodo! offer a Closed Shop option?
Shipper: How can I delete my account?
Shipper: How can I ensure that I recieve the best offer for my shipment?
Shipper: How do I register?
Shipper: How do I select the most suitable carrier for my transport?
Shipper: How to post a transport request on the freight platform?
Shipper: How to properly label the shipment?
Shipper: How to properly prepare the shipment?
Shipper: I forgot my password. How do I reset it?
Shipper: I posted my transport request. When will I get offers?
Shipper: I want to book an offer. How do I book a carrier?
Shipper: Is it possible to make a change to my company data?
Shipper: Where can I see an overview of all the completed shipments and transport documents?
Shipper. How can I participate in a Closed Shop procedure?

Costs

3

Shipper: How much does it cost to use Saloodo!?
Shipper: What are the payment options?
Shipper: Will the cost change after booking?

Security

2

Shipper: How does Saloodo! verify the carriers using the platform?
Shipper: How secure is my data with Saloodo!?

FAQ
FAQ
Shipper
Handling

Shipper: Can I change any details if my transport request has been already posted?
Shipper: Can I change details after I have booked an offer?
Shipper: Is it possible to retrieve documents from older shipments?
Shipper: What must be observed in case of damage?
Shipper: Who issues the bill of lading?

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